Privacy Policy
Souvenir operates the website shopsouvenir.ch and is responsible for collecting, processing and using your personal data in compliance with the applicable data protection law.
Your trust is important to us, which is why we take the protection of data seriously and ensure appropriate security. Our website is mainly targeted at Swiss customers, which is why we comply with the relevant Swiss laws, such as the Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TCA) and other applicable data protection provisions.
In this privacy policy, we inform about what personal data we collect from you and for what purposes we use it.
If you have any questions regarding data protection, please feel free to contact us: info@shopsouvenir.ch.
Data processing in connection with our website
What data do we collect when you visit our website?
When you visit our website, our servers temporarily store each access in a log file. The following technical data is collected without your intervention and stored by us until automated deletion, as in principle with every connection to a web server:
• the IP address of the requesting computer,
• the operating system of your computer,
• the browser you are using (type, version and language),
• name of the IP address range,
• the date and time of the server request,
• the web page from which access was made (referrer URL), possibly with the search terms used, and
• the status code (for example, error message, debug information).
The collection and processing of these data are carried out for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability over the long term and optimizing our internet presence as well as for internal statistical purposes. It is within our legitimate interest to process such data to offer you a well-functioning website.
The IP address will also be used together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive use of the website to identify offenders in connection with civil or criminal proceedings. The processing of this data is in our legitimate interest to track your visit to our website and to improve the website accordingly.
What data do we collect when you order goods from our online shop?
You have the possibility to directly order goods from our online shop. For this we need the following information:
first name
last name
e-mail address
residential address
We use these data as well as additional information voluntarily provided by you in order to deliver the goods to you in the best possible way. The processing of this data is, therefore, necessary for the implementation of pre-contractual and contractual measures or is in our legitimate interest.
What data do we collect when you use our contact form?
You can use our contact form to get in touch with us. For this we need the following information:
first name and last name,
e-mail address, and
your message.
We only use these data as well as any additional information voluntarily provided by you (e.g. telephone number) in order to answer your contact inquiry in the best possible and personalized way. The processing of this data is therefore in our legitimate interest.
What data do we collect when you subscribe to our newsletter?
You can subscribe to our newsletter in order to be informed about news and current offers. For this we need the following information:
e-mail address
In order for you to get subscribed to our newsletter, we use "double-opt-in" in order to ensure you are the owner of the email address entered. We only use this data for the delivery of our newsletter if you have agreed to receive it. You can unsubscribe from our newsletter at any time via a link in each respective e-mail. You can also send us a message to info@shopsouvenir.ch so that we can delete you from our mailing list. We will send you our newsletter based on your consent.
What are cookies? Do we need cookies?
Cookies help in many ways to make your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard drive when you visit our website. In particular, we use the following cookies:
technically necessary cookies,
performance cookies and
functional cookies.
We use these cookies, for example, to temporarily store your selected goods and entries when filling out a form on the website, so that you do not have to repeat the entry when calling up another subpage. Cookies may also be used to identify you as a registered user after you register on the website, without you having to log in again when you visit another page.
Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie.
Disabling cookies may prevent you from using all features of our website.
Storage and exchange of data with third parties
What data are processed with my orders over the web shop?
If you place orders or submit offers via our website, we will receive various personal data. As a rule, this concerns the data listed in section 3 of this privacy policy. In addition, we may receive enquiries regarding your order or your offer. We will process this data in order to record your order as requested and make the ordered goods available. The lawfulness of the data processing for this purpose lies in the fulfilment of a contract.
How long will my data be kept?
We only store personal data for as long as is necessary for the above described uses and further processing in the context of our legitimate interest. Contract data is stored by us for a longer period of time, as this is prescribed by statutory obligations. Obligations to store data may arise out of accounting law, civil law and tax law. According to these laws, business communication, concluded contracts and accounting vouchers must be stored for up to 10 years. If we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
Will my data be disclosed to other third parties?
We only disclose your personal data to other third parties if you have expressly consented, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular, to enforce claims arising from the contractual relationship. In addition, we disclose your data to third parties insofar as this is necessary for the use of the website and the execution of contracts (also outside the website), namely the processing of your orders.
Do we transfer personal data abroad?
We are entitled to transfer your personal data to third parties (contracted service providers) abroad for the purpose of the data processing described in this Privacy Policy. These are bound to protect data to the same extent as we are. If the level of data protection in a country does not correspond to that in Switzerland or the rest of Europe, we will contractually ensure that the protection of your personal data always corresponds to that in Switzerland or the rest of Europe.
Specifically, this applies to data transfers to the USA, which from the point of view of the European Union and Switzerland does not have an adequate level of data protection. We will make sure that we implement guarantees to ensure an appropriate level of data protection. To do so we will make use of the guarantees recognised as sufficient to ensure an adequate level of data protection in the EEA and / or Switzerland.
Anything else you need to know?
You have a right of access, rectification, deletion and limitation of the processing as well as of data transferability
You have a right to request information about the personal data that we store about you. In addition, you have a right to correct incorrect data and a right to request deletion of your personal data, insofar as there is no legal obligation to retain such data and no legal basis for further processing the existing data.
You also have a right to request the data that you have provided to us (right to data portability). Upon request, we will transfer your data to a third party of your choice. You have a right to receive the data in a common file format.
You can contact us for the aforementioned purposes via the e-mail address info@shopsouvenir.ch. In order to process your requests, we may request proof of your identity.
In many countries, you also have the right to file a complaint with the relevant data protection authority if you have concerns about how we process your data.
These rights depend on the applicable data protection legislation and may be either more limited or more comprehensive.
Is your data safe with us?
We use suitable technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share your computer, tablet or smartphone with others.
We also care about data protection internally. Our employees and the service providers are contractually obliged to ensure confidentiality of personal data and compliance with applicable data protection laws.
Can you complain about us?
You have the right to complain to a data protection supervisory authority at any time.
Which law do we apply? And where does the law apply?
This privacy policy and the contracts concluded on the basis of or in connection with this policy are subject to Swiss law, unless the law of another country is mandatory. The place of jurisdiction shall be Zurich (Switzerland), unless another place of jurisdiction is mandatory.
Can this policy be amended?
Should individual parts of this privacy policy be invalid, this shall not affect the validity of the rest of the privacy policy. The invalid part of this privacy policy shall be replaced in such a way that it comes as close as possible to the economically intended purpose of the invalid part.
Due to the further development of our website and offers or changes to the statutory requirements, it may become necessary to amend this privacy policy. The most current privacy policy is published on our website.
Questions about data protection? Please, contact us!
This page was last modified on September 11, 2022. If you have any questions or comments about our legal notices or data protection, please contact us at info@shopsouvenir.ch.